FAQs
Find answers to common questions about our services, trading, settlement and institutional digital asset infrastructure.
Onboarding & Verification
- How do I register and onboard on MidChains as an individual or entity, and get my account verified?
- You may begin the process on our registration and onboarding page here.
- Complete the required details and submit the required KYC/KYB documents.
- Once verified, you'll receive a Client Agreement to sign.
- After signing, our team will grant your access to OTC trading.
- What documents are required?
To learn more about the onboarding process visit our onboarding page.
Individual
- D 1: Copy of Passport.
- ID 2: Copy (front and back) of a Government-issued ID (e.g. National ID card, Driver's license etc.)
- Proof of Address (e.g. Utility bill, bank statement) issued within the last 3 months.
- Documentary evidence of maintaining net assets of at least AED 3,500,000 in equivalent value, or annual income of AED 700,000 or more.
Institutional
- Passport copies of all UBOs that hold 25% and above.
- Proof of Address of all UBOs that hold 25% and above issued within the last 3 months.
- A document that confirms the UBOs [Certificate of Incumbency or Register of Members or Shares Register], Shareholders and Directors.
- Certificate of Incorporation.
- Memorandum / Articles of Association.
- Proof of funds maintaining a cash holding of AED 3,500,000 that illustrate relevant assets have remained, and will remain, liquid for a reasonable period of time.
- Copy of License [if available] OR Link to official public registrar [if this is publicly available].
- How long does verification take?
MidChains takes 1 business day to verify, review, and approve or reject your application. We will notify you via your registered email as soon as possible.
Assets & Trading
- What virtual assets can I trade?
- MidChains supports major virtual assets like USDT, USDC, BTC and ETH under our VARA license.
- Click the link to access the full list of supported assets: midchains.com/supported-assets
- What trading pairs are available?
MidChains offers the trading of all supported assets matched against stablecoins and our primary fiat currency Arab Emirates Dirham (AED). We have access to many more fiat currency pairs for institutional traders upon request for withdrawals within the MidChains Group.
- What is the minimum trade size?
Minimum OTC trade size is typically USD 100,000 or equivalent. Exceptions may be considered case by case.
Fees & Settlement
- What fees apply to OTC trades?
Fees are quote-based and included in the trade spread. No hidden charges. Specific fees may vary by asset and volume.
- How long does OTC settlement take?
Most OTC trades settle on the same day if both sides are funded. Some trades may take up to 1–2 business days depending on asset and bank cut-off times.