• Start by reaching out via our ‘Contact Us’ page or email [email protected].
• Complete the onboarding form and submit the required KYC/KYB documents.
• Once verified, you’ll receive a Client Agreement to sign.
• After signing, our team will grant your access to OTC trading.

Individual:

• MidChains FZE Onboarding form
• ID 1: Copy of Passport. Click the link to see Guidelines for taking and uploading photos.
• ID 2: Copy (front and back) of a Government-issued ID (e.g. National ID card, Driver’s license etc.)
• Proof of Address (Evidence documentation “Proof of funds” and “Relevant knowledge in respect of Virtual Assets”)
  

Institutional:

• Passport copies of all UBOs that hold 25% and above.
• A document that confirms the UBOs [Certificate of Incumbency or Register of Members or Shares Register or a self-certified document], Shareholders and Directors
• Certificate of Incorporation
• Memorandum / Articles of Association
• Proof of funds that maintain a cash holding of (/equivalent to) AED 500,000 that illustrate relevant assets have remained, and will remain, liquid for a reasonable period of time. [e.g. bank statements]
• Copy of License [if available] OR Link to official public registrar [if this is publicly available]

• MidChains may take few days to verify, review, and approve or reject your application. For any updates regarding the status of your application, we will notify you via your registered email as soon as possible.
• If you have any other concerns, you may send your inquiries to our Support team by raising a Registration inquiry ticket in the Support tab of the MidChains website www.midchains.com or send an email to [email protected] to have your queries addressed.
• What virtual assets can I trade?
• MidChains supports major virtual assets like USDT, USDC, BTC and ETH under our VARA license.
• Click the link to access the full list of groupwide https://midchains.com/products/

• MidChains supports major virtual assets like USDT, USDC, BTC and ETH under our VARA license.
• Click the link to access the full list of groupwide https://midchains.com/products/

MidChains offers the trading of all supported assets matched against stablecoins and our primary fiat currency Arab Emirates Dirham (AED). We have access to many more fiat currency pairs for institutional traders upon request for withdrawals within the MidChains Group.

• Start by reaching out via our ‘Contact Us’ page or email [email protected].
• Complete the onboarding form and submit the required KYC/KYB documents.
• Once verified, you’ll receive a Client Agreement to sign.
• After signing, our team will grant your access to OTC trading.

Minimum OTC trade size is typically USD 100,000 or equivalent. Exceptions may be considered case by case.

Fees are quote-based and included in the trade spread. No hidden charges. Specific fees may vary by asset and volume.

Most OTC trades settle on the same day if both sides are funded. Some trades may take up to 1–2 business days depending on asset and bank cut-off times.

Visit our support portal: https://midchains.atlassian.net/servicedesk/customer/portals to submit a ticket or access our help articles.